How do I get billed?
Practices are billed prior to service, based on pre-approved scheduling. Any discrepancy is billed or reimbursed within 15 days.
How do I request a Relief Veterinarian?
Contact Activ4Vets and tell us what you need and when; alternatively you can request a call back, or email us. Activ4Vets would confirm your request and email you a proposal. Once the proposal is approved, expect a licensed Activ4Vet veterinarian when and where you requested, your patients would expect the same treatment and the billing you always provide.
Is there a minimum contract time for a Relief Veterinarian?
Activ4Vets require a minimum of 8 hours, which includes 1 hour lunch time. However, please contact us to discuss your needs and we’ll do our best to match them.
Are there any other fees for a Relief Veterinarian?
There is a traveling fee for distant locations outside the metropolitan areas of $0.54 per mile, an overnight fee for distant locations of at least $100 for housing purposes, and an on-call fee when needed.
How do I request the Virtual Staffing service?
Contact Activ4Vets and tell us what you need and when; alternatively you can request a call back, or email us. Activ4Vets would confirm your request and email you a proposal. Once the proposal is approved, just turn on the computer or tablet in the treatment room at the accorded time and an Activ4Vets licensed veterinary would guide the pet owner and your office staff.
Is there a minimum contract time for a Virtual Veterinary?
Activ4Vets requires no minimum time for Virtual Staffing Services, usually one single video consult last 10 minutes and our veterinarians can do as many as you need. Activ4Vets would bill hourly.
Are there any other fees for a Virtual Veterinary?
There is no connection fee. However, there might be an on-call fee for nights and weekends.
How do I request a Peer-to-Peer Consult?
Veterinarians should login to the Activ4Vets platform, click the “Peer-to-Peer Consult” link and complete the three-step request process. Upload, email, mail or fax to Activ4Vets as much clinical information as possible. Payment is made in advance (by the client) and Peer-to-Peer Consults are delivered via the Activ4Vets platform in PDF format.
How long does it take to get a Peer-to-Peer Consult?
Providing all pet health information is up-to-date and in order, Peer-to-Peer Consults are provided within 48 hours of receiving the request. It may take up to five days if further information is required or if medical records are incomplete.
How do I cancel a service?
Just contact Activ4Vets. All services can be cancelled free of charge providing you give us 1 week notice, however there is a $200 fee if cancellation occurs after that. Travel charges may apply for same-day cancellation.